Returns Policy

Returns Policy

  • At PCS we offer a One Year 100% Satisfaction Guarantee that all original and compatible cartridges that we sell are free of defects and will work in the printers they were designed to work in. We make it easy for you to return products should you encounter any problems.

  • We understand problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the cartridge with a properly working unit.
    The first step in returning a product is to request a Return Authorisation (RA) Number by emailing our customer support team here
    You will receive an email with the Return Authorisation (RA) Number and return shipping instructions within 1 business day. If your return was not approved, you will receive an email with additional questions to clarify the request.
    If you have any questions regarding your return request, you can contact our customer support team.

  • Unopened and sealed products may be returned within 14 days of the original purchase date for a full refund. If the PCS packaging has been damaged, opened or any seals are broken we are not able to accept the product for an exchange.
    The original delivery fee is non-refundable.

  • Faulty or damaged products may be exchanged within 365 days of the original purchase date. In order to return an ink or toner cartridge to receive a replacement, the cartridge must be at least 50% full.
    If the PCS packaging has been damaged, opened or any seals are broken we are not able to accept the product for an exchange.
    The original delivery fee is non-refundable.

  • Please be advised that we do not ship replacements or give refunds/credits until we have issued a Return Authorisation (RA) number and we have received the returned item(s). If you need a replacement cartridge immediately, we suggest you place a new order for the replacement and wait to receive a refund on your original order so that the new order will not be delayed due to the return process, which includes receipting and inspecting the returned cartridges.

  • Customers returning items can only be refunded by EFT Bank Transfer, as stipulated by the banking laws of South Africa. The refund payment will be made by us within 10 business days of receipt and inspection of the returned products.

  • If you have ordered the wrong cartridge, or if you have purchased a new printer and the cartridge you previously bought does not go with your new printer, you can exchange the product as long as the PCS packaging has not been damaged, opened or any seals are broken and request for the exchange falls within 14 days from the date of purchase.